Terms & Conditions
Effective Date: August 18, 2026
Effective Date: August 18, 2026
These Terms and Conditions govern your use of the website operated by Better Neighbourhoods Inc. (“we”, “our”, “us”) and your purchase or use of our professional services through https://betterneighbourhoods.ca (the “Site”).
By using the Site or purchasing services through the Site, you agree to these Terms and Conditions.
1. Services
Better Neighbourhoods Inc. provides professional services as described on the Site, through service descriptions, proposals, invoices, or other communications.
The specific scope, pricing, timelines, and requirements of a particular service may vary and may be communicated separately at the time of purchase or engagement.
We reserve the right to modify, discontinue, or update our services from time to time.
2. Orders and Payments
When you place an order through the Site, you agree to provide accurate and complete information necessary to process your purchase and provide the requested services.
Prices displayed on the Site are subject to change without notice. Applicable taxes and other charges may be added where required.
Payment may be processed through third-party payment providers, including WooPayments and PayPal. By completing a purchase, you agree to any applicable terms and conditions imposed by the selected payment provider.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where there is an error in pricing or availability, suspected fraudulent activity, or other circumstances that prevent us from providing the service.
3. Cancellation and Refunds
We offer a 30-day cancellation and refund period for service purchases, provided that work on the purchased service has not yet started.
If work has already begun, the purchase may no longer be eligible for a refund. Any refund or cancellation request after work has commenced will be considered on a case-by-case basis.
To request a cancellation or refund, please contact us using the contact information provided on the Site and include sufficient information to identify your purchase.
Approved refunds will generally be issued to the original payment method.
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
4. Client Responsibilities
Clients are responsible for providing information, materials, approvals, access, and other reasonable assistance necessary for us to provide the requested services.
We are not responsible for delays or issues resulting from inaccurate, incomplete, delayed, or unavailable information or materials provided by the client.
Clients are responsible for ensuring that materials they provide to us do not infringe the rights of any third party and that they have the necessary rights and permissions to use those materials.
5. Intellectual Property
Unless otherwise agreed in writing, each party retains ownership of intellectual property that they owned prior to the provision of services.
Rights to specific work or deliverables created as part of a service may be subject to the terms communicated for that particular service or engagement.
We may retain ownership of our pre-existing materials, methods, processes, templates, tools, systems, software, and other resources used in providing services.
Third-party materials, software, platforms, licenses, and services remain subject to the terms of their respective owners or providers.
6. Third-Party Services
Our services may involve or depend upon third-party platforms, software, hosting providers, payment processors, websites, applications, or other services.
We are not responsible for interruptions, changes, failures, security incidents, or other issues caused by third-party services that are outside our reasonable control.
Use of third-party services may also be subject to the terms and policies of those providers.
7. Service Availability and Timelines
We will make reasonable efforts to provide services as described and within any agreed timeframe.
Unless expressly agreed otherwise in writing, any timelines provided are estimates and may be affected by circumstances outside our reasonable control, including delays in receiving information, approvals, materials, or access from the client.
8. No Guarantee of Results
We will make reasonable efforts to provide professional services in accordance with the applicable service description or agreement.
However, unless expressly guaranteed in writing, we do not guarantee specific business, financial, marketing, advertising, search engine, website traffic, sales, lead generation, or other results from our services.
9. Website Use
You agree to use the Site lawfully and in a manner that does not interfere with the operation, security, or availability of the Site.
You may not use the Site for unlawful purposes, to attempt unauthorized access, to introduce malicious code or software, or to otherwise interfere with the Site or its users.
10. Disclaimer
The Site and its content are provided on an “as available” basis.
While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that the Site or its content will always be complete, accurate, current, uninterrupted, or free from errors.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Better Neighbourhoods Inc. will not be responsible for indirect, incidental, special, consequential, or other losses arising from the use of the Site or our services.
Our liability relating to a particular purchase or service will, to the extent permitted by law, be limited to the amount paid for that particular service.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Better Neighbourhoods Inc., its employees, contractors, and representatives from claims, losses, liabilities, and expenses arising from your misuse of the Site, violation of these Terms, or infringement of the rights of another party.
13. Privacy
Your use of the Site and our services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
14. Changes to These Terms
We may update these Terms and Conditions from time to time. Updated Terms will be posted on the Site with a revised effective date.
Your continued use of the Site following the posting of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by law.
15. Governing Law
These Terms and Conditions are governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.
Any disputes arising from these Terms or our services will be subject to the applicable courts and laws of Ontario, Canada, unless otherwise required by applicable law.
16. Contact Us
If you have questions regarding these Terms and Conditions, please contact us at:
Better Neighbourhoods Inc.
Email: brock@betterneighbourhoods.ca
Website: https://betterneighbourhoods.ca